Contacting Customer Support

If you need help with an order, product question, quote, or general inquiry, our team is here to assist.

You can contact us by phone or email, depending on the type of help you need.

 

Ways to Contact Us

Our team is available to help through the following support channels:

💬 Live Chat: Monday–Friday, 9:00 AM–5:00 PM EST
📞 Phone: [phone]
📧 Email: [e-mail]
📝 Contact Form: https://jendcosafety.com/pages/contact-us

When to Call or Email

Call us for:

• Urgent or time-sensitive issues
• Order problems or shipping concerns
• Immediate assistance

Email us for:

• General questions
• Documentation or invoice requests
• Detailed inquiries that may require attachments or follow-up

What to Include

To help us assist you as quickly as possible, please include:

• Full name
• Email address
• Order number (if applicable)
• A brief description of your request

Providing complete details helps reduce delays and allows our team to respond more efficiently.

Typical Response Times

• Phone support → Immediate during business hours
• Email inquiries → Typically within 1 business day

Response times may vary depending on request volume, business hours, holidays, or the complexity of the issue.

What We Can Help With

Our team can assist with:

• Order status or tracking
• Returns or damaged items
• Quotes and bulk pricing
• Product recommendations
• Inventory and availability questions
• Billing or payment concerns
• General website or account support

Before Contacting Support

You may also find quick answers in our Help Center sections, including:

• Orders & Order Information
• Shipping & Delivery
• Returns, Damages & Warranty
• Product Availability & Inventory
• Quotes, Bulk Orders & Pricing
• Payments & Billing

Need Help?

We’re happy to assist with any questions or concerns.

📞 888-207-0786
📧 [e-mail]
📝 Contact Form: https://jendcosafety.com/pages/contact-us