Missing Reward Points

If you didn’t receive reward points for a purchase or activity, there are a few common reasons why they may not appear right away.

Why Points May Be Missing

Reward points may not show up if:

• You weren’t logged into your account during checkout
• The order or activity wasn’t completed successfully
• Points are still processing
• A different email or account was used

What to Check

Make sure you were signed in
Points are only earned when you’re logged into your account during checkout or while completing rewards activities.

Give it a little time
Some rewards may take time to process and may not appear immediately. Try refreshing the rewards panel or checking again later.

Confirm the activity qualifies
Orders must be completed successfully, and social media rewards must be done through the rewards panel to qualify for points.

Double-check your account
Make sure you’re viewing the correct account and using the same email connected to your rewards profile.

Things to Keep in Mind

• Guest checkouts do not earn reward points
• Points are tied to your account and cannot be transferred
• Rewards may not apply retroactively after a purchase is completed

Still Missing Points?

If you believe points are missing, contact our team and include:

• Your account email
• Order number (if applicable)
• A brief description of the issue

Need Help?

We’re happy to help review your rewards activity and point balance.

📞 Phone: [phone]
📧 Email: [e-mail]
📝 Contact Form: https://jendcosafety.com/pages/contact-us