Tracking Problems

If your tracking information hasn’t updated—or you haven’t received it yet—don’t worry. This is common and usually means your shipment is still being processed or hasn’t been scanned by the carrier.

Why Tracking May Not Be Available

Tracking updates can be delayed for a few reasons:

• The order is still being processed
• The shipment hasn’t been scanned yet
• The carrier is still updating tracking information
• The item is shipping directly from a manufacturer

What You Can Do

Give it a little time
Tracking updates can take 24–48 hours after your order ships.

Check your email
Look for your shipping confirmation email and be sure to check your spam or junk folder.

Check the carrier website
Use your tracking number to view the latest updates directly from the carrier.

Reach out if needed
If there’s still no update after 48 hours, our team can help check the status for you.

Good to Know

• Tracking updates are not always real-time
• Delivery timelines are estimates and may change
• Some shipments may take longer to update depending on the carrier or fulfillment method

Need Help?

If you’d like us to check on your shipment, we’re happy to help.

📞 888-207-0786
📧 [e-mail]
📝 Contact Form: https://jendcosafety.com/pages/contact-us