Refused or Undeliverable Shipments

If a shipment is refused, undeliverable, or returned to sender, additional charges may apply. Here’s what to expect in these situations and how they may affect your order.

What Counts as Refused or Undeliverable

A shipment may fall into this category if it is:

• Refused at delivery
• Returned due to an incorrect or incomplete address
• Undeliverable after multiple delivery attempts
• Abandoned 

In these cases, the shipment is typically returned to the sender, and associated costs will apply.

What Fees May Apply

If a shipment is returned, your refund may be adjusted to include:

• Original shipping cost
• Return shipping cost

For international shipments, additional charges may include:

• Customs duties and import taxes
• Brokerage or handling fees

These costs will be deducted from your refund.

Important Notes

• Shipping fees are non-refundable
• Returned shipments may result in reduced refunds
• International charges are determined by customs authorities
• Providing accurate shipping details helps avoid delays and additional charges

Need Help?

If something went wrong with your delivery or you’re unsure what to do next, our team is happy to help.

📞 888-207-0786
📧 [e-mail]
📝 Contact Form: https://jendcosafety.com/pages/contact-us