Missing or Incorrect Items

If your order arrives with missing or incorrect items, we’ll work with you to resolve it as quickly as possible. Here’s what to check and how to report the issue.

Why This May Happen

Order issues can occur for a few reasons:

• Items may ship separately
• Products may be fulfilled directly by manufacturers
• Packing, labeling, or fulfillment errors

In some cases, items may still be on the way in a separate shipment.

What You Can Do

Check your shipment details
Review your order confirmation and shipping email to confirm:

• Number of packages
• Items included in each shipment

Inspect all packages
Check all boxes carefully to make sure items weren’t overlooked.

Verify the item received
If something looks incorrect, compare it with your order confirmation to confirm the item or model doesn’t match.

Report the Issue

If items are still missing or incorrect, please provide:

• Order number
• A list of missing or incorrect items
• Photos of what you received (if applicable)

This helps our team review the issue and take the next steps quickly.

What to Expect

Most issues are resolved after reviewing shipment details, but if something is truly missing or incorrect, our team will work with you to make it right.

Need Help?

If there’s an issue with your order, our team is here to help.

📞 888-207-0786
📧 [e-mail]
📝 Contact Form: https://jendcosafety.com/pages/contact-us