If your item arrives damaged or isn’t working as expected, we’ll work with you to resolve the issue as quickly as possible. Here’s what to do and what to expect.
What Counts as Damaged or Defective
This may include:
- Items damaged during shipping
- Manufacturing defects
- Products not functioning as intended under normal use
What to Do First
Inspect your order
Check the item and packaging carefully as soon as it arrives.
For freight (LTL) deliveries:
- Inspect the shipment before signing
- Note any visible damage on the delivery receipt
This helps speed up claims and resolution.
Document the Issue
To help us review your case quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of:
- The item
- Packaging
- Shipping labels (if applicable)
Do not discard packaging until the issue is resolved.
Report the Issue
Contact our support team as soon as possible with the details above.
Each case is reviewed individually and may involve coordination with the manufacturer or carrier.
What to Expect
Once we receive your request, our team will:
- Review the issue
- Confirm next steps
- Arrange a resolution (such as replacement, return, or alternative solution)
Resolution timelines may vary depending on the product and situation.
Things to Keep in Mind
- Report damage or defects as soon as possible after delivery
- Some cases require manufacturer review
- Not all situations result in automatic replacement or refund
Need Help?
If your item is damaged or defective, our team is here to help.
📞 888-207-0786
📧 info@jendcosafety.com
📝 Contact Form: https://jendcosafety.com/pages/contact-us
Comments
0 comments
Please sign in to leave a comment.