Return an Item or Exchange

If you need to return an item, eligibility depends on the product, its condition, and manufacturer guidelines. Here’s what to expect and how the process works.

When Returns Are Accepted

You may be able to return an item if:

• It is new, unused, and in original packaging
• The return is requested within 30 days of delivery
• The item meets manufacturer return requirements

If the return is due to our error (such as receiving the wrong or defective item), a full refund may be issued.

Items That Can’t Be Returned

Some products are not eligible for return, including:

• Used or opened items
• Products marked as non-returnable
• Returns requested outside the allowed timeframe

Due to safety and regulatory restrictions, we cannot accept returns on:

• Vacuums
• Respirators
• Gas monitors
• Negative air machines / air scrubbers
• Calibration gas (even if unused)

Special Product Considerations

Some items are made-to-order or non-stock, such as:

• Fall protection equipment
• PAPR systems and certain respiratory accessories

These items may not be eligible for return or cancellation. If you’re unsure, it’s best to confirm with our team before placing your order.

How to Request a Return

1. Check item condition
   Make sure the item is unused and in resellable condition

2. Request approval
   All returns must be approved before being sent back

   Please provide:

   • Order number
   • Item details
   • Reason for return

   You can also start a return through your account under:
   My Account → Complete Orders → Return Item(s)

3. Follow return instructions
   Once approved, we’ll provide next steps for sending your item back

Refunds & Processing

Refunds are typically completed within about 4 weeks after the item is returned, including:

• Transit time
• Processing time
• Bank processing time

In many cases, refunds are issued sooner.

Fees & Shipping

• If the return is due to our error, return shipping may be covered
• For customer-related returns (wrong item, over-ordering, etc.):
  • Return shipping costs may apply
  • A 30% restocking fee may apply

Things to Keep in Mind

• Do not return items without approval
• Manufacturer policies may affect eligibility
• Some items cannot be returned due to safety regulations

Need Help?

If you’re not sure whether your item qualifies, our team is happy to help.

📞 888-207-0786
📧 [e-mail]
📝 Contact Form: https://jendcosafety.com/pages/contact-us